kayevcee
Fusilateral Quintro Combiner
The Weather Wizard
Posts: 5,527
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eBay
Feb 19, 2008 21:21:02 GMT
Post by kayevcee on Feb 19, 2008 21:21:02 GMT
If they'd done it last year it would have been a blatant attempt at a monopoly as eBay the company had recently acquired Paypal. Now it's just sort-of obvious.
-Nick
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Nigel
Thunderjet
Posts: 4,967
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eBay
Feb 20, 2008 10:05:45 GMT
Post by Nigel on Feb 20, 2008 10:05:45 GMT
And guess what? eBay makes money off Paypal fees.
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t4e
Spark
Posts: 133
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eBay
Mar 14, 2008 9:50:08 GMT
Post by t4e on Mar 14, 2008 9:50:08 GMT
I've only just noticed this topic........ I swear, ebay are completely losing the plot!
PayPal is bad enough. Last year I had a buyer abuse the loophole in their system to scam me. Now a buyer can't have any negative comments? That would mean that from now on if you're running an auction, every buyer bidding will have a 100% record.... so they could be a complete time waster and the seller will have no idea....
I don't leave neg feedback but don't like the thought of that being taken away as it'll just leave sellers open to threats.
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eBay
Mar 15, 2008 22:11:23 GMT
Post by Dark Stranger on Mar 15, 2008 22:11:23 GMT
Just got scammed today by a guy I sold a Shockblast to. Left negative feedback for 14 people at once (including me) complaining about eBay's fees, and filed a Paypal claim for non delivery of Shockblast. Bear in mind this was 2 days after payment, and he lives in America.
He got the £17 refunded, which I'm appealing, but without much hope.
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eBay
Mar 18, 2008 22:58:50 GMT
Post by Andy Turnbull on Mar 18, 2008 22:58:50 GMT
It's just mad how in the last two years ebay have just vanished up their own arseholes. But they have pretty much cornered the market in online auction services.
Oh and a belated welcome to the Hub T4E!
Andy
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Cullen
Empty
Cat Stabber
Posts: 1,105
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eBay
Mar 19, 2008 15:37:48 GMT
Post by Cullen on Mar 19, 2008 15:37:48 GMT
I don't really agree with this new idea, but I also put the blame firmly on too many sellers giving retaliatory negative feedback, this open policy many sellers have of 'I'm not giving feedback until I get some off you' and the occasional incident that always seems to be on stuff like watchdog of bullying sellers using feedback as bargaining tools and with intimidation factors. This. I bought a £2 iPod AV cable which the seller claimed in the auction worked with the new Classics and Touches. I didn't so I left negative feedback stating the auction was incorrectly labeled. The sellers response was to leave negative feedback for me and then immediately post a mutual withrawal of negative feedback request. I pointed out that it was completely their fault and didn't see why I should be getting any flack, and their response was 'Sorry about that. Why don't you complete the mutual withrawal of negative feedback form?'. Needless to say I didn't and for £2 I left it at that because it wasn't worth the hassle of taking it further. The feedback system just doesn't work. This fix won't be any better (worse probably); it just needs to be scrapped.
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Nigel
Thunderjet
Posts: 4,967
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eBay
Mar 19, 2008 16:33:19 GMT
Post by Nigel on Mar 19, 2008 16:33:19 GMT
I am really cheesed off with eBay this week.
Someone ordered a Buy It Now item from me on the weekend then contacted me asking to cancel it because he couldn't pay. I opened a Mutual Agreement Dispute but the buyer mistakenly closed it by indicating he intended paying, which meant I couldn't reclaim my Final Value Fee from eBay. Checking with him, he confirmed he didn't want the item. As a dispute cannot be reopened I emailed customer services to explain the situation. Their response was, to all intents and purposes, "tough". Of course the rep dressed it all up as being an "unfortunate" side effect of their method of preventing false claims. (Bear in mind that I have a 99.9% positive rating of 3312.)
All of my correspondence with the buyer has been through eBay messages, so I have replied to the rep , asking him to review these as proof of our agreement and to refer the matter upwards if necesary. Depending on the reply, I will next point out that they are charging me for a service that has not been provided, which would not appear legal. (I have not yet looked into the appropriate law, but will do if need be.)
If I am still not reimbursed, I will then inform eBay that I will no longer use their services and that for the sake of 75p, they will be losing a substantially larger amount of business. And yes, I may well follow through on that.
On a related note, last year a Paypal claim was successfully made against me. An item I sent got lost in the post because there was a problem with eBay's system and I was provided with the wrong address. The buyer and I were completely amicable about it and we opened the Dispute because it was the only thing we could do. The full facts, including eBay's error, were recorded in the Dispute but nevertheless the amount was deducted from my account to refund the buyer. (She was not actually seeking a refund from me as she knew it wasn't my fault.) This appeared to be due to the Dispute process being automatic with no actual person overseeing it. Of course, I contacted Paypal, again pointing out eBay's error and the lack of blame on the parts of buyer and seller; more importantly, I pointed out that they were not following a clause of their own terms and conditions regarding reviewing information supplied in the dispute; perhaps even more importantly, I said I would be reconsidering my use of their services. I was pleasantly surprised to be informed a week or so later that I was to be reimbursed by Paypal. The moral of the story is, when complaining to a corporation, hit them where it hurts: the purse strings and the legal department.
Which reminds me: Easter many moons ago, I had a pack of three Kinder eggs; none of them had the toys inside. I wrote to the company, telling them that I was upset and would no longer be having Kinder eggs. They sent me some toys.
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Nigel
Thunderjet
Posts: 4,967
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eBay
Mar 20, 2008 9:46:37 GMT
Post by Nigel on Mar 20, 2008 9:46:37 GMT
I am furious! Replying to my message, a second customer services rep has sent the exact same stock answer!
I composed myself to send a reply, pointing it out that sending the exact same standard answer as the first rep is in no way helpful and requesting that the matter be reviewed properly.
Needless to say, my tether is very close to breaking point (sorry, mixed metaphor). I will be working hard on pushing forward with my own website this afternoon.
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eBay
Mar 20, 2008 10:34:32 GMT
Post by Andy Turnbull on Mar 20, 2008 10:34:32 GMT
Gotta love lazy ass button pushers!
Best of luck Nigel.
Andy
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Nigel
Thunderjet
Posts: 4,967
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eBay
Mar 20, 2008 12:03:30 GMT
Post by Nigel on Mar 20, 2008 12:03:30 GMT
Although the buyer has been a prat - twice - to be fair, he did offer to pay the FVF. I haven't taken him up on it yet as I thought I'd contact eBay first. After all, why should they get the money? And more money if he were to pay by Paypal?
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eBay
Mar 20, 2008 12:18:40 GMT
Post by Dark Stranger on Mar 20, 2008 12:18:40 GMT
To alleviate your anger somewhat Nigel, you're not alone. Have a gander at paypalsucks.com and you'll see exactly what a shambles eBay and Paypal are.
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Nigel
Thunderjet
Posts: 4,967
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eBay
Mar 21, 2008 10:18:12 GMT
Post by Nigel on Mar 21, 2008 10:18:12 GMT
No reply yet. I daresay I won't get one until after Easter.
eBay recently announced a discounted FVF scheme for volume sellers. Yesterday, they announced they will be giving an extra discount for March sales as a launch bonus. Seeing as that will more than make up for the FVF they have stolen from me, perhaps I will give them a stay of execution. It won't be credited to my invoice until May, though.
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Nigel
Thunderjet
Posts: 4,967
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eBay
Mar 21, 2008 12:05:29 GMT
Post by Nigel on Mar 21, 2008 12:05:29 GMT
I am not furious this morning: I am laughing with incredulity. I had the same answer a third time!
This is the reply I have sent:
Dear Sirs,
I find it absolutely incredible that I have now received the same standard answer three times.
I understand and sympathise with eBay's need to prevent fraudulent activities. However, I would point out that my feedback speaks for itself in reflecting the very good reputation that I have in trading on eBay. I have no intention of carrying out any fraud and to jeopardise my reputation in such a way would be business suicide for a sole trader such as myself.
Further, I would point out that you are charging me for a service that has not been provided. This would appear illegal.
eBay's treatment of me in this matter, repeatedly sending the same stock message and not providing a direct answer is completely unprofessional and illustrates a complete disregard for my custom. I am already in the process of moving my business away from eBay, partly because I do not feel that the company gives its paying customers proper respect and partly because the fees are too high. This incident has served only to expedite this process, which will ultimately lead to [amount removed cos that's private] less custom for eBay each month.
Yours Sincerely, Nigel Mably MSc BScEcon sf-collectables
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eBay
Mar 21, 2008 18:59:19 GMT
Post by Bogatan on Mar 21, 2008 18:59:19 GMT
I think informing them you intended to leave irrelevant of their response is not perhaps the best way of getting a response, but if you dont get a proper response to that reply then ebay really is going down hill.
Personally Ive never had a serious issue with either service but I would be happy to see another provider, google (Gbay anyone?) does seem the most capable.
Andy
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Nigel
Thunderjet
Posts: 4,967
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eBay
Mar 21, 2008 19:45:57 GMT
Post by Nigel on Mar 21, 2008 19:45:57 GMT
I think informing them you intended to leave irrelevant of their response is not perhaps the best way of getting a response... Maybe, but if people leave (and you only have to take a few minutes looking at the eBay forums to see there are others of similar opinion) without telling them why, then they're never going to addres their problems. (And the irony is, they are doing all sorts of measures to try and get sellers to improve their practices.) Then there is the saying in business that it costs twelve times as much to recruit a new customer as to retain an existing one. Well, we shall see, Galvatron, we shall see.
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eBay
Jun 19, 2008 18:54:28 GMT
Post by Philip Ayres on Jun 19, 2008 18:54:28 GMT
Advice needed:
I've sold some SW Toys to someone who's paid up.
What I got on their Payment Details was an unconfirmed address giving just a company name and address - no contact name at that address.
Mailed him twice asking him to confirm the address, no resonse.
what should I do ?
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eBay
Jun 19, 2008 20:37:42 GMT
Post by grahamthomson on Jun 19, 2008 20:37:42 GMT
Is there a way of contacting the buyer through eBay so there's an official record of your attempts to get in touch?
Personally, I would be inclined to wait until you get all the information. He might work at a large firm and with no name on the parcel, it may well end up in the wrong hands and the buyer may think it's not ever been sent.
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eBay
Jun 19, 2008 20:52:31 GMT
Post by The Doctor on Jun 19, 2008 20:52:31 GMT
Yeah, I would wait.
-Ralph
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eBay
Jun 20, 2008 7:11:33 GMT
Post by Philip Ayres on Jun 20, 2008 7:11:33 GMT
Both messages have been sent through eBay's mail system
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Nigel
Thunderjet
Posts: 4,967
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eBay
Jun 20, 2008 9:13:14 GMT
Post by Nigel on Jun 20, 2008 9:13:14 GMT
Try his direct email as well. Some people are more inclined to respond to email than eBay messages.
It sounds like he paid by Paypal. You may be able to sign up for the new Enhanced Seller Protection. I'm not sure what the criteria are to be able to sign up, but it does provide cover for unconfirmed addresses. Also, check the address details provided in both eBay and Paypal, as they sometimes differ.
Also, take a look at his feedback profile. If he's bought a decent amount of ratings and has bought recently (and it appears the items arrived safely), I'd have thought it safe to assume that the address provided is enough to get it there.
If you do decide to post it with the details you have, be sure to get proof of postage from the post office.
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eBay
Jun 20, 2008 18:10:18 GMT
Post by Philip Ayres on Jun 20, 2008 18:10:18 GMT
Email sent to seller's paypal address
By way of contrast a question I got today:
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eBay
Jun 20, 2008 18:21:06 GMT
Post by Andy Turnbull on Jun 20, 2008 18:21:06 GMT
Cheeky twat.
Andy
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Deleted
Deleted Member
Posts: 0
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eBay
Jun 21, 2008 10:56:58 GMT
Post by Deleted on Jun 21, 2008 10:56:58 GMT
That sounds dodgy. He/she is obviously ducking and diving just to avoid giving out their name. There is a chance the person has been banned from Ebay under his/her own name before and is reluctant to reveal it in case you recognise the name.
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eBay
Jun 21, 2008 14:58:04 GMT
Post by Philip Ayres on Jun 21, 2008 14:58:04 GMT
6 more emails today from the same person !
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eBay
Jun 21, 2008 17:22:43 GMT
Post by Andy Turnbull on Jun 21, 2008 17:22:43 GMT
6 more emails today from the same person ! And that person finds themselves blocked from my auctions. Andy
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Nigel
Thunderjet
Posts: 4,967
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eBay
Jun 22, 2008 11:26:21 GMT
Post by Nigel on Jun 22, 2008 11:26:21 GMT
Are they six more emails saying he doesn't have time to read the description that actually answers his first question? Ah, the irony.
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eBay
Jun 22, 2008 13:48:21 GMT
Post by Philip Ayres on Jun 22, 2008 13:48:21 GMT
No, several reeally keen type questions.
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eBay
Jun 22, 2008 21:35:35 GMT
Post by Philip Ayres on Jun 22, 2008 21:35:35 GMT
Said emailer just paid £83 for Energon Bruticus !
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eBay
Jun 22, 2008 21:47:41 GMT
Post by The Doctor on Jun 22, 2008 21:47:41 GMT
Great rolling rock of doom!
-Ralph
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Hero
Fusilateral Quintro Combiner
King of RULES!
Everything Rules
Posts: 7,476
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eBay
Jun 24, 2008 11:48:18 GMT
Post by Hero on Jun 24, 2008 11:48:18 GMT
Just wondering if it is safe to list the WST Dinobots. I have a spare Swoop for sale like.
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