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Post by The Doctor on Apr 12, 2022 19:51:47 GMT
Did you pay with Paypal? File a claim.
-Ralph
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Post by Shockprowl on Apr 12, 2022 22:51:43 GMT
Twats.
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Post by Benn on Apr 12, 2022 23:12:38 GMT
So are we all in agreement to never use these guys again?
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Post by Pinwig on Apr 13, 2022 9:13:40 GMT
I do tend to try and be forgiving in situations like this, but I don't think I would. It seems as though their order process is flawed if both Ralph and I have made orders that have effectively been lost and needed prompting to get sent. We can't be the only ones. I don't have a resolution yet: "I'll get back to you this afternoon" never happened yesterday.
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Post by Pinwig on Apr 14, 2022 18:40:15 GMT
Getting tired of posting about these people now. So, never got a reply to Tuesday's 'I'll get back to you this afternoon' so I messaged again by facebook this morning but have been ignored. Nice customer service.
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Post by duffism1981 on Apr 14, 2022 19:06:55 GMT
Ugh and I paid £8 odds in deposit for figures I ended up getting elsewhere and already have in hand. I notice they don't even have an option to cancel your order, without having to send a message.
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Post by The Doctor on Apr 14, 2022 20:33:02 GMT
Getting tired of posting about these people now. So, never got a reply to Tuesday's 'I'll get back to you this afternoon' so I messaged again by facebook this morning but have been ignored. Nice customer service. And yet their FB page has been posting several updates advertising their wares. Paypal claim time! -Ralph |
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Post by Pinwig on Apr 14, 2022 21:20:13 GMT
Certainly annoying we're now into a four day weekend so the chances of any contact are minimal until the middle of next week.
I would file a claim, but they're the cheapest on the net for Faker and their site still claims they have them in stock. This should be easily resolved!
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Post by The Doctor on Apr 14, 2022 22:09:43 GMT
Ahhhh, but can goods not provided ever be described as cheap, hmmmm?
-Ralph
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Post by Pinwig on Apr 20, 2022 20:30:01 GMT
Still battling this by the way. They now 'think' they've shipped the order but aren't sure. Order still says 'processing' in my account. Hey ho.
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Post by The Doctor on Apr 20, 2022 21:07:56 GMT
FFS.
-Ralph
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Post by Pinwig on Apr 26, 2022 19:27:08 GMT
So! We have a "This year I shall be mostly eating" thread begun by Ralph in 2007 and a "This year I shall be eating" thread begun by Chris in 2008. Both still active. How has Phil tolerated this for so long, and what will he do about it??? Martin Phil may also want to know there are two Geeky Nerd Toys threads in the sightings forum and they certainly don't deserve that (messaged again last night, no response. Time to give up on the cheap Faker and complain through Paypal). |
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Post by Philip Ayres on Apr 26, 2022 21:27:25 GMT
Sorted
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Post by The Doctor on Apr 26, 2022 21:56:38 GMT
I am sad that Pinwig got Fakered.
-Ralph
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Post by Pinwig on Apr 26, 2022 22:04:02 GMT
Toysarama have also ignored the contract form message I sent them yesterday asking why my order has been 'Preparing to Ship' for over a week. Not having much luck atm.
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Post by The Doctor on Apr 27, 2022 7:40:50 GMT
Another retailer to avoid then.
-Ralph
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Post by duffism1981 on Apr 27, 2022 18:25:26 GMT
Was it a pre-order with Toysarama? When I had the Eternian Palace Guards on pre-order from them, it seemed to be showing as 'preparing to ship' for a good week or so, yet I did see a post somewhere about them receiving stock after that date. Weird.
I did get my figures, but they did show as preparing for a while.
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Post by Pinwig on Apr 27, 2022 19:35:29 GMT
No, the order was for stuff the site showed as in stock. Even if that's normal for them they should at least point out that 'preparing to ship' doesn't mean anything of the sort. I've tried them through Facebook instead of email but haven't had anything back.
Complaint filed with Paypal tonight about Nerd toys.
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Post by Pinwig on Apr 27, 2022 20:37:59 GMT
Refunded by Nerd toys less than an hour later. They say the order was sent and they are following up with royal mail but because I made a complaint they've cancelled the order and refunded. No, 'would you like us to send these items to you', just an automatic refund.
So, if it had been sent why didn't the order page say so or they tell me on any of the three times I contacted them? Also, the passive aggressive suggestion this is my fault because I filed a claim isn't appreciated. Oddly quick to refund given the awful communication over the last month.
Avoid!
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Post by The Doctor on Apr 27, 2022 20:50:55 GMT
I shall!
-Ralph
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Post by Shockprowl on Apr 27, 2022 21:05:43 GMT
Like the proverbial! (Plague)
Not.... that I buy stuff or nuthin'...
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