Before you contact us about a missing package, please allow twice the maximum number of days shown on our shipping times page. In the meantime, check the online tracking if your package was shipped by FedEx or postal service EMS.
We're sorry to hear that your package (invoice #******) hasn't reached you yet. It was shipped to you by the Japanese Postal Service on May 20 by SAL class as you requested. Unlike priority EMS class, economy SAL class moves on a space-available basis (by ground over land and by air over water) and **does not have a tracking number or code number.**
Because the postal service moves SAL-class packages on a space-available basis, it's unfortunately not possible to predict exactly how long it will take for a package to be delivered by SAL class. Your friends receiving it within 11 days is not a guarantee that it will also be delivered to you within that amount of time.
In addition, your Customs department may have selected your package for inspection, and there may be a backlog of packages being inspected.
If your package hasn't reached you within the 90-day time limit stated in our FAQ--in other words, if it hasn't arrived by Aug. 20--please let us know and we'll be glad to help. In the meantime, if your package is returned to us, our shipping department will e-mail you immediately.
Thank you for your patience, and for doing business with us.
and the chances of them sourcing another copy in mid August are .....
Philip, I hope yours turns up, but if you aren't able to get a copy any other way I'm prepared to part with mine for what I originally paid for it, which is Â£26 (plus Â£3.82 1st class recorded postage). PM me if interested.