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Post by The Doctor on Sept 2, 2022 21:52:51 GMT
I really need to stop looking at RM's Star Trek and Marvel stamp products.
-Ralph
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Post by The Doctor on Sept 2, 2022 21:54:50 GMT
What a rabbit hole. One could easily spends thousands on Royal Mail stamp products.
-Ralph
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Post by The Doctor on Sept 2, 2022 21:57:39 GMT
I might need the framed Star Trek stamp products.
-Ralph
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Post by The Doctor on Sept 2, 2022 21:59:48 GMT
No wonder people go mad for stamp products.
-Ralph
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Post by The Doctor on Sept 2, 2022 22:01:28 GMT
But then you would special binders to put the actual stamps in and keep them nice. Woooaaah woooooolaaaaaaahhhh.
-Ralph
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Post by The Doctor on Sept 2, 2022 22:03:02 GMT
You would need special stamps to keep nice but then seperate sheets for actual use.
Fuck sakes.
I do not need another expensive hobby.
-Ralph
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Post by The Doctor on Sept 2, 2022 22:04:04 GMT
I love getting mail.
-Ralph
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Post by Pinwig on Sept 2, 2022 22:07:14 GMT
I am not going down the stamp rabbit hole but I am looking forward to the stamps. I think I'm looking forward to the postcards the most though.
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Post by The Doctor on Sept 2, 2022 22:18:34 GMT
But then Ralph noticed the back of the framed £70 framed print is badly damaged torn, gouged and ripped and sent off a complaint (with pictures).
It might be on the back but part of the cost is for the frame and it ain't cheap!
-Ralph
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Post by The Doctor on Sept 2, 2022 22:31:32 GMT
Sent some pictures of the damage. It was well wrapped so clearly left the warehouse in that state. Asked for a replacement. Rather taken the shine off things.  That cured me of stamp mania! -Ralph |
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Post by Pinwig on Sept 2, 2022 22:42:16 GMT
Let's hope you get this problem licked.
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Post by blueshift on Sept 3, 2022 6:39:51 GMT
No wonder people go mad for stamp products. -Ralph STA-AMPS STA-AMPS DU NUH NUH |
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Post by The Doctor on Sept 3, 2022 7:23:52 GMT
Let's hope you get this problem licked. The complaint has been passed to a stamp expert. Um, it's the frame that is knackered. *bangs head on desk* -Ralph |
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Post by Pinwig on Sept 3, 2022 11:02:26 GMT
My booklet thing arrived today but not the other bits so I checked my order status on the website - there's a 'shipments' tab that shows you how stuff is being sent, so I know the booklet was sent separately to the other items. If you're still missing bits of an order, Ralph, you can probably see from that what's been sent in how many packages.
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Post by The Doctor on Sept 3, 2022 22:34:36 GMT
The postcards arrived today. Very nice.
Everything here. Now I just need a replacement for the damaged frame and I am happy.
-Ralph
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Post by The Doctor on Sept 5, 2022 14:56:29 GMT
The tension mounts. Will Ralph be offered a replacement frame?
*stares at inbox*
-Ralph
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Post by blueshift on Sept 5, 2022 17:06:15 GMT
The tension mounts. Will Ralph be offered a replacement frame? *stares at inbox* -Ralph FRA-AME FRA-AME DUH NUH NUH |
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Post by The Doctor on Sept 5, 2022 20:32:05 GMT
Silence today.
-Ralph
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Post by Pinwig on Sept 5, 2022 21:19:57 GMT
I got my postcards. I think I like them more than the stamps.
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Post by The Doctor on Sept 6, 2022 19:48:27 GMT
Silence again today. Hmmm. -Ralph |
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Post by The Doctor on Sept 7, 2022 13:47:43 GMT
Finally got a reply. They can give me £15 to reframe it (I said no as it would cost more and is an inconvenience) or I can return for a replacement. Er, no. I don't have the packaging and I'm not paying for postage and a box.
Asked (again) for a replacement.
Very pissed off. What a hassle, but it's not like I can get the item anywhere else!
-Ralph
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Post by The Doctor on Sept 8, 2022 15:30:10 GMT
No reply today. Annoyance growing.
-Ralph
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Post by The Doctor on Sept 9, 2022 15:28:38 GMT
And again silence today.
Am I going to have to take out a Paypal dispute?? With Royal Mail??? That's mad! It's Royal *@,@,@, Mail! They should be great!
-Ralph
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Post by Pinwig on Sept 9, 2022 22:39:19 GMT
As the frame is damaged they are liable for paying the return postage because the good received is not as described. Ask them for a return label?
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Post by The Doctor on Sept 10, 2022 8:42:16 GMT
I did. No response. The customer service is dreadful.
-Ralph
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Post by Pinwig on Sept 10, 2022 11:51:05 GMT
Or is it a situation where they refund the postage once they have the item back?
Coo. I wonder how long the turnaround is before they start putting Charles on the stamps. Could Transformers be the last ever stamps with Elizabeth on?
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Post by The Doctor on Sept 10, 2022 15:35:02 GMT
Or is it a situation where they refund the postage once they have the item back? No idea as Customer Services have stopped talking to me. Will phone on Monday to request complaint be escalated upwards. What a fucking hassle. -Ralph |
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Post by The Doctor on Sept 10, 2022 15:36:02 GMT
Coo. I wonder how long the turnaround is before they start putting Charles on the stamps. Could Transformers be the last ever stamps with Elizabeth on? No idea. These could be the last special stamps collection with the Queen on them! -Ralph |
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Post by The Doctor on Sept 12, 2022 12:11:20 GMT
Or is it a situation where they refund the postage once they have the item back? No idea as Customer Services have stopped talking to me. Will phone on Monday to request complaint be escalated upwards. What a fucking hassle. -Ralph Still silence. Tried to phone but wait time 20 mins+ so not able to do so on lunch break. -Ralph |
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Post by The Doctor on Sept 12, 2022 13:13:57 GMT
Though I did get an email. They are refusing to issue a replacement. The item was sent pre-vandalised, essentially. It wasn't damaged in transit. I have sent pictures as requested and this has been ongoing for 9 days.
Fuck it. Paypal dispute time.
Certainly never buying special stamp items from RM Online ever again. Customer service is too stressful to deal with.
-Ralph
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