|
|
Post by Fortmax2020 on Feb 4, 2020 7:29:44 GMT
Reset both the Roku stick and WiFi box.
Or get an Amazon Firestick.
|
|
|
|
Post by The Doctor on Feb 4, 2020 17:47:31 GMT
Have you reset your interweb since the problem started? How does Ralph do this? Madly, BBC Iplayer is ok on the Roku. -Ralph |
|
|
|
Post by The Doctor on Feb 4, 2020 17:48:38 GMT
Reset both the Roku stick and WiFi box. Or get an Amazon Firestick. How does Ralph reset these things? I'm loathe to replace the Roku already when I've only had it for about a month! I thought they were meant to be a good make. -Ralph |
|
|
|
Post by Philip Ayres on Feb 4, 2020 19:00:00 GMT
Reset both the Roku stick and WiFi box. Or get an Amazon Firestick. How does Ralph reset these things? I'm loathe to replace the Roku already when I've only had it for about a month! I thought they were meant to be a good make. -Ralph Have you reset your interweb since the problem started? How does Ralph do this? Madly, BBC Iplayer is ok on the Roku. -Ralph Turn it off at the mains. Leave for a minute Turn it back on again Same for roku and interweb. We told you this about the interweb before! |
|
|
|
Post by The Doctor on Feb 4, 2020 19:16:35 GMT
But when I have done that in the past it has sometimes fucked up how computers connect to internet so now I never switch the internet box off. The ROKU plugs into tv. When the tv is off at the mains is that off too?
-Ralph
|
|
|
|
Post by Fortmax2020 on Feb 4, 2020 20:46:36 GMT
Yes. Unless it is powered by magic.
There should be an on/off or reset button on your WiFi box as well. Use it. Things should reconnect ok if you give them time. Your laptop might need a restart to connect again. You have a recent WiFi box so it should cope.
|
|
|
|
Post by The Doctor on Feb 4, 2020 21:06:52 GMT
Switched the internet on and off and the problem persists. Prime and Netflix are fine on laptop so the issue is either Roku or the tv.
-Ralph
|
|
Stomski
Fusilateral Quintro Combiner
YOU INTERRUPTED MY SPEECH!! But don't worry. It won't happen again.
Posts: 6,120
|
Post by Stomski on Feb 5, 2020 10:03:41 GMT
Yes. Unless it is powered by magic. I'm not versed in Roku specifically, but I'd be surprised if Roku is powered by the TV via the HDMI port. If it's powered by a USB port on the TV then yes, disconnecting the TV mains will power off the device. But it's generally not advised to power these media dongles from the TV USB ports as they don't supply the power required (I mean Roku devices may be better than Amazon Fire Stick in their power draw, so who knows?) The USB may also have the power cut when the TV goes into standby and you want the media dongle powered for background updates when the TV isn't being used. So the question is - is the Roku plugged into the mains, or powered via TV's USB? |
|
|
|
Post by Fortmax2020 on Feb 5, 2020 22:23:53 GMT
This is a very good point. Both my Now stick and Amazon Firestick are mains supplied thinking about it.
|
|
|
|
Post by The Doctor on Feb 6, 2020 19:07:56 GMT
The Roku came with two leads and both plug into the TV. It didn't come with a mains lead/plug.
-Ralph
|
|
|
|
Post by Philip Ayres on Feb 6, 2020 20:25:37 GMT
One HDMI, one USB? The USB would effectively be the mains supply
|
|
|
|
Post by Fortmax2020 on Feb 6, 2020 20:52:07 GMT
The Roku came with two leads and both plug into the TV. It didn't come with a mains lead/plug. -Ralph It'll turn off when you turn of the TV at the mains then. |
|
|
|
Post by The Doctor on Feb 6, 2020 21:10:26 GMT
One HDMI, one USB? The USB would effectively be the mains supply Right. That is it. So maybe the roku is crap and I try something else? -Ralph |
|
|
|
Post by Philip Ayres on Feb 6, 2020 21:39:43 GMT
Find a USB adaptor and power the Roku off the mains. You will have one somewhere, I've got dozens. It's a plug with a USB socket in the side.
|
|
|
|
Post by Philip Ayres on Feb 6, 2020 21:42:14 GMT
Thinking about it this could well be the Roku needs a bit more power than it's getting from the TV....
|
|
|
|
Post by Fortmax2020 on Feb 6, 2020 23:01:29 GMT
The TV is an older model so quite likely.
|
|
|
|
Post by The Doctor on Feb 7, 2020 7:16:01 GMT
Find a USB adaptor and power the Roku off the mains. You will have one somewhere, I've got dozens. It's a plug with a USB socket in the side. I have never seen such a thing! Where can I get one? B&Q? I am puzzled how a power issue could affect sound but not video? -Ralph |
|
|
|
Post by The Doctor on Feb 7, 2020 7:21:40 GMT
|
|
|
|
Post by Philip Ayres on Feb 7, 2020 8:35:26 GMT
NO
|
|
|
|
Post by Philip Ayres on Feb 7, 2020 8:37:56 GMT
|
|
|
|
Post by The Doctor on Feb 7, 2020 8:55:02 GMT
I will check Asdaland later.
-Ralph
|
|
|
|
Post by The Doctor on Feb 7, 2020 17:41:21 GMT
Felled by a headache so used the phone plug which seems to match Phil's link. Perfect video but this time no sound whatsover on anything I tried to watch...except for Enterprise! That makes no sense!!!
-Ralph
|
|
|
|
Post by The Doctor on Feb 8, 2020 8:51:06 GMT
Think the problem is the TV rather than Roku. My other half is hard of hearing so has a magic extra speaker gizmo to plug in. When watching via the Roku it works fine with something with mono audio but when used with a stereo stream no sound comes out. Her device works fine when streaming the same Netflix account on her own tv.
Not sure if the solution is to try an alternative device to roku or save up for a replacement tv. Hmmm.
-Ralph
|
|
|
|
Post by Fortmax2020 on Feb 8, 2020 12:37:43 GMT
First test is to take the Roku device to Jen's house and test it there.
If the sound still drops it is the Roku and the problem will be it's processor not being able to draw enough power from the TV to fully power itself.
Either way a new TV will prob be the way to go. Some new TVs will have the ability to do Netflix or Prime built into them already without the need for a separate stick.
But test it at Jen's first. Or ours.
|
|
|
|
Post by Fortmax2020 on Feb 8, 2020 12:38:33 GMT
Felled by a headache so used the phone plug which seems to match Phil's link. Perfect video but this time no sound whatsover on anything I tried to watch...except for Enterprise! That makes no sense!!! -Ralph Your phone plug might also not get it enough power although the bit to connect it is physically the same. |
|
|
|
Post by Philip Ayres on Dec 21, 2022 15:23:43 GMT
Ralph: you use Firefox? If you press shift & esc at the same time it shows you how much processor time each webpage and other processes are using
|
|
|
|
Post by The Doctor on Dec 21, 2022 19:09:57 GMT
I can barely get the thing to open a browser window!
-Ralph
|
|
|
|
Post by Andy Turnbull on Dec 21, 2022 19:10:31 GMT
I can barely get the thing to open a browser window! -Ralph That's because you want to open a window that has 1000 tabs! |
|
|
|
Post by KnightBeat on Dec 21, 2022 23:49:02 GMT
The OneTab plugin may help here.
|
|
|
|
Post by Andy Turnbull on Dec 22, 2022 17:32:04 GMT
Sitting Ralph down and giving him a stern talking to might do the trick as well.
|
|
