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Kapow!
Oct 3, 2019 14:06:31 GMT
Post by Philip Ayres on Oct 3, 2019 14:06:31 GMT
3pm, still waiting.  |
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Kapow!
Oct 3, 2019 16:52:32 GMT
Post by Philip Ayres on Oct 3, 2019 16:52:32 GMT
I have sat in my lounge all day waiting for Parcelfarce. Apparently they tried to deliver at 17:03 according to their website. Odd, because I was sat here, with the front door visible, and heard & saw nothing. And once again no card left, which makes me think they're going to the wrong property.
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Kapow!
Oct 3, 2019 17:21:25 GMT
via mobile
Post by Fortmax2020 on Oct 3, 2019 17:21:25 GMT
That sounds like an explanation.
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Kapow!
Oct 3, 2019 17:24:50 GMT
Post by The Doctor on Oct 3, 2019 17:24:50 GMT
Or they have gone through a Space Warp.
-Ralph
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Kapow!
Oct 3, 2019 18:50:11 GMT
Post by Pinwig on Oct 3, 2019 18:50:11 GMT
Is Basingstoke really Swindon's local Parcelforce depot!? That's mental.
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Kapow!
Oct 3, 2019 19:06:05 GMT
Post by Philip Ayres on Oct 3, 2019 19:06:05 GMT
Used to be Bristol, been Basingstoke for 5+ years. Can remember trying to get my w1 CW out of the just before Christmas 2014
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Kapow!
Oct 19, 2019 9:41:05 GMT
Post by Philip Ayres on Oct 19, 2019 9:41:05 GMT
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Kapow!
Oct 19, 2019 11:14:38 GMT
Post by Pinwig on Oct 19, 2019 11:14:38 GMT
*checks list*
Doh. Mine was ordered from ID.
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Kapow!
Oct 19, 2019 12:35:47 GMT
Post by Pinwig on Oct 19, 2019 12:35:47 GMT
Hurrah! Shipping note for Smokescreen from ID :)
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Kapow!
Oct 19, 2019 13:22:37 GMT
Post by Philip Ayres on Oct 19, 2019 13:22:37 GMT
Waiting on an invoice for Smokescreen from Kapow..... and a dispatch notice for Omega Supreme!
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Stomski
Fusilateral Quintro Combiner
YOU INTERRUPTED MY SPEECH!! But don't worry. It won't happen again.
Posts: 6,120
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Kapow!
Jan 14, 2020 15:46:38 GMT
Post by Stomski on Jan 14, 2020 15:46:38 GMT
So off the back of the MP-47 Hound debacle-
Kapow's T&C's are worrying-
It's basically trying to give the carte blanche to reject refunds of faulty products. Are such terms even legal? Now I acknowledge that they need to protect themselves against people manhandling their toys or certain third party manufacturers not having great QC, but it's a little too broad in scope, no?
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Kapow!
Mar 2, 2020 22:10:15 GMT
Post by Philip Ayres on Mar 2, 2020 22:10:15 GMT
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Kapow!
May 22, 2020 20:40:45 GMT
Post by The Doctor on May 22, 2020 20:40:45 GMT
Not had any communication yet from Kapow about the Voyagers being cancelled though both show as OUT OF STOCK there so I imagine I will soon. My partner and I have agreed that the long trip to a Smyths just can't be done in the Current Circumstances so will probably miss out on them unless somewhere like BBTS gets them in or Smyths do mail order. No clue as to whether Kapow will get their deluxes.
-Ralph
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Dezzeh
Thunderjet
Wait, what?
Posts: 4,886
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Kapow!
May 22, 2020 21:38:50 GMT
via mobile
Post by Dezzeh on May 22, 2020 21:38:50 GMT
ID have stated they are still getting deluded so imagine that Kapow would as well.
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Kapow!
May 22, 2020 21:41:21 GMT
Post by The Doctor on May 22, 2020 21:41:21 GMT
Well at least there's that.
-Ralph
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Kapow!
May 26, 2020 22:30:08 GMT
Post by The Doctor on May 26, 2020 22:30:08 GMT
Saw someone on TF2005 has been refunded by Kapow for the Voyagers. I've heard nowt so sent a query asking for a refund if Hasbro UK have cancelled their order.
-Ralph
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Kapow!
May 27, 2020 12:06:36 GMT
via mobile
Post by The Doctor on May 27, 2020 12:06:36 GMT
Not had a reply but my second W*NC order (Sideswipe, Hound, Chromia) have shipped. The order placed a month earlier for the Voyagers and Scraplink and Mirage haven't. Er, surely the in-stock Deluxes in that order should have been sent? I worry now that Scraplink and Mirage will be cancelled too. If I miss out on the 4 most wanted ones, having paid for them months ago, I will not be happy.
Scrapface is showing as out of stock (and at ID too).
-Ralph
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Kapow!
May 27, 2020 13:04:39 GMT
Post by Philip Ayres on May 27, 2020 13:04:39 GMT
No, that'll be something to do with them being ordered with the Voyagers and those Voyagers not being cancelled yet. An email might be in order
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Kapow!
May 27, 2020 13:18:11 GMT
via mobile
Post by The Doctor on May 27, 2020 13:18:11 GMT
I did email them. No reply.
-Ralph
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Dezzeh
Thunderjet
Wait, what?
Posts: 4,886
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Kapow!
May 27, 2020 14:53:35 GMT
Post by Dezzeh on May 27, 2020 14:53:35 GMT
They use a contact form on the website now, got an auto reply to the last email I sent them.
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Kapow!
May 27, 2020 15:13:47 GMT
via mobile
Post by The Doctor on May 27, 2020 15:13:47 GMT
Then...why do they list an email address on their order receipt emails? Rhetorical question.
Yes, I see I now have a generic auto-reply. Not impressed.
Where is the contact form? I can't find it.
-Ralph
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Kapow!
May 28, 2020 11:02:39 GMT
via mobile
Post by The Doctor on May 28, 2020 11:02:39 GMT
Still buggered if I can find a contact form, but rooting around shows a different email. Perhaps a human being checks that one.
EDIT: Ah, so much easier to see on the Desktop rather than mobile site. I see the Contact form now. Asked for my deluxes and a refund on the Voyagers if they've been cancelled...
-Ralph
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Kapow!
May 28, 2020 17:52:07 GMT
Post by The Doctor on May 28, 2020 17:52:07 GMT
Had a back and forth. Megatron and Hotlink are indeed cancelled. Glad I emailed, eh. Asked for money back and the deluxes sent out. We'll see what they say tomorrow. Not their fault but I am not finding this to be a pain in the hoop so far.
Can't physically get to Smyths and they don't seem to have home delivery. AGH!
-Ralph
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Kapow!
May 29, 2020 13:20:36 GMT
via mobile
Post by The Doctor on May 29, 2020 13:20:36 GMT
Um, no response to refund request and this has been dragging on for 5 days. I don't want to be a dick but can I get my bank to sort out a refund if a retailer doesn't?
-Ralph
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Post by Jaymz on May 29, 2020 20:26:01 GMT
Um, no response to refund request and this has been dragging on for 5 days. I don't want to be a dick but can I get my bank to sort out a refund if a retailer doesn't? -Ralph Yes, it's called a chargeback, but there are time limits [usually from when the payment was made], and may depend on your bank. Info on sites like money saving expert here: www.moneysavingexpert.com/shopping/visa-mastercard-chargeback/However, it can take a long time [8 weeks], and the retailer may be able to contest the chargeback and reclaim the money. I would recommend trying to exhaust all options in getting human contact from them first [more emails, posts on their social media, phone calls, etc]. |
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Kapow!
May 29, 2020 21:49:51 GMT
via mobile
Jaymz likes this
Post by The Doctor on May 29, 2020 21:49:51 GMT
Oh I plan to. I don't want to be a douchebag. Not their fault Hasbro UK did not supply the items but chasing a company for a refund is stress I could do without at the moment. I'll try them again on Monday.
-Ralph
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Kapow!
May 30, 2020 9:49:32 GMT
Post by Philip Ayres on May 30, 2020 9:49:32 GMT
I meanwhile am in the curious position of trying to give them money: they've sent my Sky Lynx without asking for the 90% balance to be paid. Email dispatched this morning......
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Kapow!
May 30, 2020 10:38:52 GMT
Post by The Doctor on May 30, 2020 10:38:52 GMT
Well I just sent them another polite email last night. Hopefully get a response on Monday before I have to reluctantly become firmer.
-Ralph
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Post by The Doctor on Jun 1, 2020 15:54:22 GMT
Wee bit more back and forth and Kapow have agreed to refund the Voyagers and post out the Deluxes so as far as I am concerned the matter is closed. Hooray.
-Ralph
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Kapow!
Jun 2, 2020 7:58:07 GMT
Post by The Doctor on Jun 2, 2020 7:58:07 GMT
Checked bank, no refund though an email from Amazon Pay said the refund was 'complete' yesterday. Anyone know how long a refund via Amazon Pay takes when used by a merchant? I don't want to speak to my bank if something like this usually takes 48 hours or the like.
-Ralph
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