My correct issues have arrived too, 23/24. They have an invoice with them asking for payment though, which is odd because my account shows the books were paid for by direct debit in August.
I also await with trepidation getting to issue 33, which now reads as out of stock on their website. Will they have been clever enough to retain issues for people on subs a long way behind the current issues? Only time will tell.
I don't buy this series due to the poor production values but I must say I do find the saga of Hachette's customer service to be absolutely gripping! Sometimes it is as exciting as that time Galvatron threw Ultra Magnus in a volcano.
Last Edit: Sept 15, 2018 22:13:33 GMT by The Doctor
What in the name of Bonaparte's balls are these fellows doing now?!
My two books turned up rattling around in a box big enough to fit a dozen in. How on earth the corners survived I do not know. Has anyone at Hachette ever bought anything from Amazon? How hard would it be to put these books in a cardboard wrapper with extended corners to protect them?
That's the two options they seem to have: big box & sleeve for two books. The sleeve they use has actually gotten better in the last four years, it used to just wrap them but now they allow the ends to take dings much like Amazon. Think I wrote somewhere else my 2000AD books came in the same big box this month so they must have run out. Jacklin Service are the worst.
Mine initially came in an oversized box. These days they come in the corner protected sleeve and always seem to neatly fit through the letter box as well which saves a lot of trouble with having to go and collect them from the Delivery Office. One thing HC are at least doing well.
It would be if they were consistent with it. I've never had books arrive in a box like this before. The whole run of Dredd books and all the TF books I've had so far have come in sleeves with no corner protection. Dozens of my Hachette books have noticeable corner dings because of that.
Email saying next dispatch will be delayed just pinged in:
We are experiencing delays sending out your latest dispatch
Unfortunately, over the last week, we have been experiencing delays at our distribution centre which have affected your subscription to Transformers: The Definitive G1 Collection.
We are very sorry about this and can assure you that we are working very hard to ensure that normal service is resumed as swiftly as possible. Please bear with us as we implement the necessary arrangements to resume your subscription. We appreciate that payment has already been taken for this dispatch, in line with the usual schedule, and we apologise for this.
We would like to thank you for your understanding, and will keep you updated with our progress.
Hachette Partworks Ltd
There was me hoping the email would be an extension announcement. No such luck.