Hachette's G1 Definitive Collection delivery and subs thread

[tomwe]

Jul 7, 2018 23:19:43 GMT Pinwig said:

Come home to find a delivery. Not what I was expecting though. Issue 6 by itself. What? I subbed from issue 21 and was expecting that with 22.

Sigh.

Aw man, sorry to hear this, that’s really weird. At least the sub is running. Suggest using the FB Page DMs to get them to sort it out? Perhaps they set you up from the beginning but issues 1-5 oos.

[Pinwig]

I just think their website isn't set up properly. The option I selected when subscribing was issue 21 onwards, but when that came back to me in a welcome email, it said, starting issue >5, which I assumed meant greater than issue 5, meaning no free gifts (really not worried about that). But apparently >5 means 6 to whoever looked at that to send the books. The subscription page should record the actual issue number on the drop down, but it doesn't seem to. Having checked it now, all issues are still in stock to buy individually and the sub page starts at issue 25 onward.

I've sent an email to explain. Just hope I don't have to wait another month for them to sort it out. I want to get these IDW collection books sold, but I'm not doing that until I'm sure Hachette can send me stuff properly.

It's so weird. 90 issues of Dredd and not a single problem. This one, I can't even get started without frustration.

[Pinwig]

So I've just received a welcome email from Hachette thanking me for subscribing to the partwork... Same as the one I got TWO months ago. I have yet to receive an issue I actually asked for.

Hopefully this means the process has been reset and when the books go out for this month (due this week?) I'll get the right ones.

This is why I've yet to eBay my IDW books. I don't trust Hachette enough to confidently say I'm going to get up to speed with it.

[The Doctor]

By contrast I recently subscribed to 4 Panini titles and was clearly told when the subs would start, the payment schedule and issues have been turning up regular as clockwork!

-Ralph

[Pinwig]

Hurrah! 61 days after subbing to this sodding partwork, Hachette have finally managed to deliver the books I was expecting.

[Pinwig]

More nonsense. I just noticed the invoice in the parcel doesn't look like the ones I usually get, so I checked it over and discovered that they didn't change the issue number they should be sending me to fix the previous mistake, they just cancelled the old subscription and made a new one. Which means all the direct debit details were lost. It's a good job I actually looked at this, as I'd assumed the direct debit would go out as usual, but no. I'd have been getting demands for payment in a month's time instead of the next books. If they'd explained that when they fixed the previous mistake I'd have already put the details in. Idiots.

[Bogatan]

This is why I dropped the sub. A local Asda still get somewhere between 2 and 4 books each issue and so far I have only missed one which I'll pick up in the sales. It also means I usually have a choice of books so can try and avoid any major imperfections.

Its also just nice going in to a shop to buy it.

Oddly, or not with Hachette I got a letter a few months back telling me my credit card was about to expire so my records would need updating ( or something payment related at any rate). As mentioned this was odd (or not) because I ended my sub at issue 10, over 60 weeks ago.

Just to confirm that I had made the right decision I noticed that my address was still butchered almost beyond recognition. (no house number, and name wrong) I doubt I would have gotten it if other properly address letters had not been with it with names that were a close enough match to Hachettes gibberish for the postie to match it up.

[Pinwig]

A newsagent reservation makes a lot of sense thinking about it. Subbing is no cheaper. I've just got a big backlog to catch up with (issues 21/22 came today) so it seemed to make sense to let them arrive by drip feed two a month.

But even that worries me now. What if they aren't intelligent enough to remember that they have subber/s behind the curve? when we get up into the 60s/70s and they start letting older issues go out of print like they did with the Dredd partwork, is there going to come a month when I miss an issue simply because I'm ten months behind everyone else and they've run out of stock? I would go absolutely mental if that happened, but the fact it's even crossed my mind shows how truly shocking the customer service for these books is.

[Fortmax2020]

When they put me three months behind due to their screw ups it took immense pressure (and politeness) to catch me up by two months.

[Bogatan]

Like I said a while back, ebay is flooded with the earlier issues in particular so wait till the next half price sale and if any are missing go to ebay.

I honestly dont know what has gone wrong with their subscriptions, but we are now over half through the planned run, if they haven't got a handle on it yet, then they aren't going to.

[Fortmax2020]

A slight delay does seem to mean I get none of the misprinted issues now.

[tomwe]

Aug 4, 2018 17:12:06 GMT Fortmax2020 said:

A slight delay does seem to mean I get none of the misprinted issues now.

I had considered attempting to catch up again, having managed it with the 2000AD Partwork. But honestly I’m over it now, and I have plenty to read.

[tomwe]

Anyone got their subscription this month? Still no sign of mine.

[browny87]

the yare terrible at managing this!

[Fortmax2020]

Not yet. A week overdue.

[Pinwig]

Not only that but they've taken the direct debit payment!

(which at least in my case does confirm the direct debit is working, which I wasn't actually sure about given my ongoing problems getting subscribed properly).

[Fortmax2020]

They are very good at taking direct debits even if there are problems with delivery! Last year they took three months of mine before acknowledging two deliveries had been sent back to them undelivered. Allegedly.

[browny87]

my eaglemoss batman partwork is delayed as well but they actually emailed and apologised and explained its to do with a warehouse move. Hachette could learn alot

[tomwe]

Sept 8, 2018 20:25:47 GMT browny87 said:

my eaglemoss batman partwork is delayed as well but they actually emailed and apologised and explained its to do with a warehouse move. Hachette could learn alot

I’m convinced since both Hachette and Eaglemoss use the same fulfilment company (packages have same Jarrow return address) that it’s all tied together.

[browny87]

possibly so, would explain a fair bit!

[Pinwig]

Is everyone still waiting on this month's delivery? Have they actually said anything? these books are two weeks late.

[Pinwig]

*checks the Facebook page and backs away slowly*

Woah. Lot of people not happy there!

[blueshift]

Sept 13, 2018 19:33:19 GMT Pinwig said:

*checks the Facebook page and backs away slowly*

Woah. Lot of people not happy there!

What happened

[Pinwig]

No books have been sent out this month, so everyone has been charged as far back as mid August but not had anything. Other partworks have also been affected, but those customers have had emails apologising. TF one, nothing. Everyone is just asking for a sign of life from Hachette, but rather than actually calm the situation they're happy to let the ranting worsen.

Flames were fanned by a promo post advertising the next two books when the last ones haven't been sent.

[blueshift]

Stuart says that "peace" has ended up in an IDW book?!?!?

[Benn]

Whut.

[blueshift]

Sept 13, 2018 20:41:45 GMT Benn said:

Whut.

Apparently that was ages ago, I'm slooooow

[Fortmax2020]

Nothing here. Two weeks of delay.

[Fortmax2020]

Which is particularly frustrating as I am a month behind and they could've just sent me last month's in the meantime.

[primenova]

Peace was in RG1 over a year ago. I've got it signed by Richard Starkings 51 weeks ago