I just think their website isn't set up properly. The option I selected when subscribing was issue 21 onwards, but when that came back to me in a welcome email, it said, starting issue >5, which I assumed meant greater than issue 5, meaning no free gifts (really not worried about that). But apparently >5 means 6 to whoever looked at that to send the books. The subscription page should record the actual issue number on the drop down, but it doesn't seem to. Having checked it now, all issues are still in stock to buy individually and the sub page starts at issue 25 onward.
I've sent an email to explain. Just hope I don't have to wait another month for them to sort it out. I want to get these IDW collection books sold, but I'm not doing that until I'm sure Hachette can send me stuff properly.
It's so weird. 90 issues of Dredd and not a single problem. This one, I can't even get started without frustration.
More nonsense. I just noticed the invoice in the parcel doesn't look like the ones I usually get, so I checked it over and discovered that they didn't change the issue number they should be sending me to fix the previous mistake, they just cancelled the old subscription and made a new one. Which means all the direct debit details were lost. It's a good job I actually looked at this, as I'd assumed the direct debit would go out as usual, but no. I'd have been getting demands for payment in a month's time instead of the next books. If they'd explained that when they fixed the previous mistake I'd have already put the details in. Idiots.
This is why I dropped the sub. A local Asda still get somewhere between 2 and 4 books each issue and so far I have only missed one which I'll pick up in the sales. It also means I usually have a choice of books so can try and avoid any major imperfections.
Its also just nice going in to a shop to buy it.
Oddly, or not with Hachette I got a letter a few months back telling me my credit card was about to expire so my records would need updating ( or something payment related at any rate). As mentioned this was odd (or not) because I ended my sub at issue 10, over 60 weeks ago.
Just to confirm that I had made the right decision I noticed that my address was still butchered almost beyond recognition. (no house number, and name wrong) I doubt I would have gotten it if other properly address letters had not been with it with names that were a close enough match to Hachettes gibberish for the postie to match it up.
A newsagent reservation makes a lot of sense thinking about it. Subbing is no cheaper. I've just got a big backlog to catch up with (issues 21/22 came today) so it seemed to make sense to let them arrive by drip feed two a month.
But even that worries me now. What if they aren't intelligent enough to remember that they have subber/s behind the curve? when we get up into the 60s/70s and they start letting older issues go out of print like they did with the Dredd partwork, is there going to come a month when I miss an issue simply because I'm ten months behind everyone else and they've run out of stock? I would go absolutely mental if that happened, but the fact it's even crossed my mind shows how truly shocking the customer service for these books is.
They are very good at taking direct debits even if there are problems with delivery! Last year they took three months of mine before acknowledging two deliveries had been sent back to them undelivered. Allegedly.
No books have been sent out this month, so everyone has been charged as far back as mid August but not had anything. Other partworks have also been affected, but those customers have had emails apologising. TF one, nothing. Everyone is just asking for a sign of life from Hachette, but rather than actually calm the situation they're happy to let the ranting worsen.
Flames were fanned by a promo post advertising the next two books when the last ones haven't been sent.