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Post by Philip Ayres on Apr 20, 2018 19:43:07 GMT
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Jim
Thunderjet
Micromaster Backside Monitor
Now in glorious Ultra HD 4K
Posts: 4,922
Member is Online
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Post by Jim on Apr 20, 2018 22:11:03 GMT
They need to work on their image scaling!
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Post by Philip Ayres on Apr 21, 2018 7:24:41 GMT
They said a few days ago there would be issues with the images at first.
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Post by drmick on Apr 13, 2019 16:36:08 GMT
IDToys have said on Facebook that their site is being attacked by an individual. Happened today with new Star Wars figures, and two weeks ago when the Endgame stuff went live.
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Post by Philip Ayres on Jul 6, 2019 22:06:43 GMT
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Post by The Doctor on Jul 19, 2019 16:31:12 GMT
Placed an order early doors. Realised straight away at 8:45am I had made a boo boo and paid with Paypal which has my old address. Emailed straight away to ask to change the shipping address on the order. No reply all day. DM sent on the Book of Face. Hopefully they'll get back to me!
-Ralph
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Post by The Doctor on Jul 19, 2019 18:49:03 GMT
Reply within 30 mins and sorted the problem, which was great. So when using ID I recommend DM'ing them on FB rather than emailing if you have an issue.
-Ralph
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Post by Philip Ayres on Jul 23, 2019 7:55:00 GMT
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Post by Pinwig on Jul 23, 2019 18:31:17 GMT
It'll be worth the hassle though; their site now runs at a speed approaching normal. Browsing their site has always been a pain because it's so slow but it's hugely improved today.
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Post by The Doctor on Jul 23, 2019 20:51:11 GMT
Indeed though it is troubling not to see my recent order on my account page. I'll give them a few days to sort out their server before I query it.
-Ralph
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Post by Philip Ayres on Jul 23, 2019 20:56:41 GMT
Indeed though it is troubling not to see my recent order on my account page. I'll give them a few days to sort out their server before I query it. -Ralph Not a terribly satisfactory answer I'm afraid..... |
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Post by The Doctor on Jul 24, 2019 6:22:39 GMT
Indeed not.
-Ralph
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Post by Llama God on Jul 24, 2019 6:31:48 GMT
That's... not great. I've actually been wanting to cancel one of my pre-orders, too (after the Conjunx's agent at SDCC told us that they had in fact been able to get the exclusive Botbot pack), so I've been waiting for those to come back. But the Ratchet and tapes order going AWOL is also a concern. I'd assume that they'd have the pre-order stored in a database somewhere, but that comment does not soothe my concerns. Especially since it ends with "well if we've lost it you can re-order it maybe". Which is shite.
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Post by Philip Ayres on Jul 24, 2019 6:45:59 GMT
I'm considering my response to them on FB and thinking I propose they do a mail run on their order database to assure those there that their order is intact.
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Post by Llama God on Jul 24, 2019 6:53:48 GMT
Aye, that sounds like a sensible idea. That they should have come up with themselves. But still...
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Post by Philip Ayres on Jul 24, 2019 12:07:02 GMT
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Dezzeh
Thunderjet
Wait, what?
Posts: 4,888
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Post by Dezzeh on Jul 24, 2019 12:17:36 GMT
Nice, done.
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Post by The Doctor on Jul 24, 2019 12:22:13 GMT
That's... not great. I've actually been wanting to cancel one of my pre-orders, too (after the Conjunx's agent at SDCC told us that they had in fact been able to get the exclusive Botbot pack), so I've been waiting for those to come back. But the Ratchet and tapes order going AWOL is also a concern. I'd assume that they'd have the pre-order stored in a database somewhere, but that comment does not soothe my concerns. Especially since it ends with "well if we've lost it you can re-order it maybe". Which is shite. Indeed. It is making me reconsider ordering anything else from them until or unless they sort their site out. Not impressed that I can't see my recent order on my account page. How can I query it with the order number also missing? -Ralph |
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Post by Philip Ayres on Jul 24, 2019 12:51:21 GMT
I was going to say check you email for the order number..... and discovered I hadn't had an order confirmation email last Friday!
I respondedThey used to, I can see an Order Recieved email dated this April in my Shopping mail folder!
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Post by The Doctor on Jul 24, 2019 13:14:05 GMT
In reply to a FB query re being able to see missing orders ID replied:
'Hi [name removed], we have copies of the orders, there is no way we can get them back for you to visually check, but if you PM i can send a copy of what we have here.'
-Ralph
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Post by Philip Ayres on Jul 24, 2019 14:21:14 GMT
I think we should all be sending them an email then.
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Post by Pinwig on Jul 24, 2019 15:29:49 GMT
Preordered! I was just waiting on Kapow's price but... no need. Pre-ordering gets confusing when you're in the process of moving house. I have no idea where I'll be living when this comes out.
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Post by The Doctor on Jul 24, 2019 17:38:52 GMT
I think we should all be sending them an email then. But as I recently found out they don't reply to emails. It would be in their best interests as a business to email all customers about the server migration customers. Not all customers follow companies on FB or sift through all the customers. I certainly don't. I can imagine them getting grief from customers who don't follow them on FB so don't know why orders have vanished from their account pages. -Ralph |
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Post by Philip Ayres on Jul 24, 2019 17:39:50 GMT
Indeed.
I'm not 100% sure they're really getting the concern.
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Post by The Doctor on Jul 24, 2019 18:25:08 GMT
No, they seem rather dismissive.
I didn't get a confirmation email. I only know what my number for recent order is because I got it off the site (before it vanished) to send them a DM asking them to change the delivery date but I've got nothing to confirm *what* I've bought, when I paid for it etc. I've never had this problem with an online store before.
Will see how it goes. Other online stores are available if this continues.
-Ralph
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Post by Philip Ayres on Jul 24, 2019 22:05:50 GMT
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Post by Pinwig on Jul 24, 2019 22:31:06 GMT
Goink! Two pre-orders in one night?!
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Post by Andy Turnbull on Jul 24, 2019 22:39:00 GMT
Chucked a pre-order in.
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Post by Llama God on Jul 25, 2019 6:30:30 GMT
Or did you..?
I will certainly be mailing them later today to see what the status of my SDCC pre-orders is. And definitely thinking twice about using them in the future.
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Post by Benn on Jul 25, 2019 7:49:47 GMT
Are ID at TFN? Could have a word there... or even a preorder.
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