subscribers got 5 and 6 this week, it'll be in the shops next Wednesday.
You might have been billed for just issue 6 (which might show up next week the same time as its retail release) and then you'll be on to the regular release schedule with issues 7 and 8 being sent out together.
Post by inflatabledalek on Mar 10, 2017 4:16:13 GMT
I still haven't had 5/6, if they're not here by tomorrow I'm assuming they're still putting the wrong address on the pack and this time I lucked out on the post office working out which of the 60 odd flats it was supposed to go to this time.
A(nother) stern phone call shall be made. I want to be mildly baffled by the tin plate like everyone else.
So you started your sub from #2? I do think that they are trying to get you lined up to us others so they only send out parcels once a month. You may get 3 issues in 1 pack then in 4 weeks time. #7 is out in 12 days.
Post by inflatabledalek on Mar 10, 2017 11:32:36 GMT
No, I started with issue 1 and they took the money for 5 and 6 two weeks ago. It should have been here by last Friday if they got the address right, or two or three days later if they were still fucking it up and RM were having to work it out.
Post by inflatabledalek on Mar 10, 2017 13:11:58 GMT
Two sub numbers, the second starting again at issue 1.
Sadly, because it's not fair on the people who man the phones who are just doing their job (albeit badly so far), I discovered today the best way of getting anywhere with Hachette is to be a complete and utter dick.
This was after two attempts to get through to the correct number (not the one they tell you to ring on the your subscription page on the website) which wasted ten minutes of my life as they just hung up after leaving me on hold.
So I called the number on the website instead. And this is roughly what followed (and yes, there is some twattishness on my part here):
Hachette Man 1: Oh, I'm sorry, this is the wrong number for the Transformers Partwork, you'll need to call...
Me: No. This is the number on the website, You are going to help me with this.
HM1: This number being on there is a mistake I'm afraid, I could have them call you back?
Me: It's a mistake that's been on there for months, if you were aware of it, you should have fixed it by now. And the last time you said you were going to get someone to call me back they never did. You will sort this issue out now or I will have to insist on cancelling my subscription. Is there a manager there I can speak to?
HM1: They won't be able to help you either...
Me: I don't care, I would like to complain about the appalling customer service to a manager.
HM1: I'll transfer you directly to someone who will be able to deal with your problem.
Me: Oh, you can actually do that from this number can you? Great.
Hachette Man 2: (After I briefly explained the situation) Well, issues 5 and 6 were dispatched on the 24th of February, but you need to allow 14 working days for delivery so you need to wait until the 16th before we will do anything.
Me: Not good enough, the majority of subscribers got theirs last week and this is part of a ridiculous number of problems I have had with this service. Read me the address you sent it to.
*They read out the wrong address*
That is not the right address! I have on at least three prior occasions attempted to get you to correct that mistake (which wasn't mine incidentally, the original confirmation email from last year shows I gave you the right one). Without the flat number or flat block on it Royal Mail have to take a guess at where on a street with two flat blocks with over 60 flats each in they should deliver it to. That's why it's gone missing. It's a miracle this didn't happen with the previous mis-labbled packages.
HM2: Well we still can't do anything until the 16th.
Me: You will do something now or not only will I cancel my subscription immediately, I will also use my position as a podcaster and blogger to share these experiences with your key audience.
HM2: Replacements order placed, it'll be sent recorded delivery to the right address. It'll take about a week, should definitely be with you by the 20th.
Me: It had better be. I do hope I don't need to call again. Goodbye.
I mean, really I was a complete areshole there, but it got the job done. I would recommend to anyone else having to call them to go "I will cancel my subscription now" and "I will blog about this" (or anything like that, a friend on Facebook told me he only got anywhere with BT when he said he edited a magazine, without mentioning it was a magazine that did nothing but adverts for tractors, but they went instantly from beligerant to rimming him over the phone) any time they run into difficulty. They had no way of knowing if I was really a blogger (nor of the, let's me honest, meagre reach I have as one) so it's a tactic anyone can use.
Just a shame they're not interested in helping customers who aren't threatening to cancel or give them bad PR.
Post by inflatabledalek on Mar 12, 2017 0:46:08 GMT
Hmm, I was told on the phone yesterday the address part of the website would change within two hours. It still shows the wrong address over a day later. This does not inspire confidence the recorded delivery replacement 5 and 6 will turn up.
EDIT: Amusingly when I was ranting yesterday I tweeted Hachette UK in one of my posts to have a go at them. There were a surprising amount of Hachette twitter accounts, but of all of them that seemed the most likely.
Their response was basically "Sorry to hear you're having issues with us...is it one of the Partworks?" Me: "Yes" Them: "That's not us! They don't have a twitter account. We keep telling them they should"
It says a lot a dissacotiated company (seems it's a franchise with different companies paying for and using the Hachette name in different contexts) jumped straight to "A complaint? Must be the partwork".
Post by inflatabledalek on Mar 17, 2017 17:53:14 GMT
Ahhhggghhhhh, just got up and the original 5 and 6 they sent out (I can tell as the replacements were recorded delivery and had the slightly more accurate but still useless address) have arrived. So tin plate yay! But it's like life is mocking me.
I feel your pain. I keep trying to ring them to cancel my Judge Dredd sub (you can't do it online the b'stards), as I've changed banks and they are still trying to collect the money on the DD from my old bank. But as their opening hours are only during normal working hours it is nigh on impossible to get through to them when I can get 5 minutes to try! And even then I just end in a queue and have to ring off because I'm out of time.
Post by inflatabledalek on Mar 23, 2017 15:22:34 GMT
Getting them prior to release in the shops isn't actually something offered as a perk of subscribing. The form with the Who one has generally been for the package to arrive between the public release of the two issues (though it can vary between a little earlier or later around bank holidays).