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Post by The Doctor on Mar 22, 2013 20:55:27 GMT
Various emails from them that contradict themselves and now they claim I never ordered certain things even though I have the receipt. Fuck them. Paypal dispute here we come.
What is it with comics shops turning into arses when you dare ask for your stuff?
Royal Mail are blameless this time. Completely blamless!
-Ralph
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Post by Andy Turnbull on Mar 22, 2013 23:14:25 GMT
Chances are they did not get enough Limited Edition covers for customers and have handled it very badly.
Well, based on that I shan't bother ordering anything with them again.
Andy
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Post by The Doctor on Mar 24, 2013 10:26:46 GMT
I did, however, eventually receive a refund and apology.
-Ralph
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Post by Andy Turnbull on Mar 24, 2013 10:43:35 GMT
Well that is something, but a little late I feel.
Andy
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Post by The Doctor on Mar 24, 2013 22:09:42 GMT
Perhaps, but too few companies bother to apologise for mucking customers about so it was appreciated.
-Ralph
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Post by legios on Mar 25, 2013 13:01:42 GMT
Indeed - it is a sign that they do have some level of concern for customer service that they did apologise.
Karl
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kayevcee
Fusilateral Quintro Combiner
The Weather Wizard
Posts: 5,527
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Post by kayevcee on Oct 1, 2013 9:22:47 GMT
Got a wee card from Royal Mail this morning. There was a bloke working in the garden next door when I set out, and I asked him if he knew how to get to the local sorting office. He pointed over my shoulder and said "just follow that road". Sure enough the sorting office is barely a couple of minutes away on foot. No more half hour forced march! No more asking my dad for a lift to Cambuslang since no bus goes near it from my area!
Actually I've no idea where the nearest Parcel Force depot is. Royal Mail is handy, but Parcel Force could be on the far side of the city for all I know.
-Nick
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Dezzeh
Thunderjet
Wait, what?
Posts: 4,888
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Post by Dezzeh on Oct 1, 2013 10:44:01 GMT
You can get them to redeliver to a local PO though I believe?
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Post by Philip Ayres on Oct 1, 2013 10:58:07 GMT
Actually I've no idea where the nearest Parcel Force depot is. Royal Mail is handy, but Parcel Force could be on the far side of the city for all I know.-Nick |
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Post by Bogatan on Oct 1, 2013 11:08:55 GMT
Parcelforce has always send items to my nearest post office, which has generally been far easier than royal mails new sorting office the other side of the city.
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kayevcee
Fusilateral Quintro Combiner
The Weather Wizard
Posts: 5,527
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Post by kayevcee on Oct 1, 2013 17:26:28 GMT
Thanks Phil. Five and a half miles away. I think I'll get their things sent to the local post office.
-Nick
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Post by The Doctor on Oct 2, 2013 17:10:50 GMT
Local RM no longer leaves stuff in sorting office for me. They have a new policy of only leaving things with strangers in the same block. Or today when they dumped a package outside my door. Rage against RM very high.
-Ralph
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Post by legios on Oct 2, 2013 17:58:30 GMT
Pretty much how things happen around here as well. The only time things go to the sorting office is when they can't manage to get anyone in the cul-de-sac to take them in. This would be fine, as long as I felt I could rely on them to leave a card telling me where it had gone to - this has not always been the case. Fortunately I have kind neighbours who can be bothered to drop things around.
Karl
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Post by The Doctor on Oct 2, 2013 18:07:32 GMT
I don't want my stuff pinched, nor do I want to do RM's job for them but I have no option to opt out of this 'service'.
-Ralph
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kayevcee
Fusilateral Quintro Combiner
The Weather Wizard
Posts: 5,527
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Post by kayevcee on Oct 2, 2013 18:11:21 GMT
I have never in my life encountered such shoddy service from the Royal Mail as you two have experienced. It's insane- do you have any way to report your respective offices to their highers-up?
-Nick
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Post by Philip Ayres on Oct 2, 2013 18:19:07 GMT
By contrast as I was walking home today my postman pulled over in his van today to give me a parcel he'd been unable to deliver to me 20 mins earlier.
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Post by legios on Oct 2, 2013 19:06:07 GMT
See, now that is good postal service - closer to the sort of thing that happened when I lived on the other side of Falkirk. Sometimes it does seem to be a bit of a lottery as to what sort of service you will get.
Karl
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Post by Philip Ayres on Jan 4, 2014 21:13:04 GMT
One is having some difficulties with Amazon Logistics
I've had no trouble with Amazon packages being delivered by RM for the 10 years I've lived here. Unfortunately in the last couple of weeks books are now being distributed by Amazon Logistics.
They sent me RID5 and a nice email saying they'd delivered it and posted it through my letterbox. They hadn't they posted it through another letterbox down my street as I found out when a small child brought it over. I sent them an email complaining and instead of readi g it properly they assumed it was lost and sent me a second copy ..... which they have since threatened to charge me for and are forcing me to take the book to a specific location to get it back to them.
Next they fail to deliver a book that by my reckoning would have easily fitted through the letterbox.
Rapidly losing patience.
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Post by blueshift on Jan 4, 2014 21:22:31 GMT
Ah Phil, you should have just thanked them for the free book
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Post by Bogatan on Jan 4, 2014 21:44:08 GMT
Phil use the live chat option, when I used it because of my broken predaking they were really helpful and you get a transcript of it all if something else goes wrong.
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Post by Philip Ayres on Jan 4, 2014 22:33:08 GMT
Ah Phil, you should have just thanked them for the free book That they are demanding payment for! |
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Post by The Doctor on Jan 5, 2014 0:24:56 GMT
I generally just use the Book Depository now as they are the only online book shop I have found that can actually deliver items to me!
-Ralph
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Post by Philip Ayres on Jan 5, 2014 17:09:31 GMT
This morning, 5th Jan, 00:53: Hello Philip,
I'm sorry to hear that you have not yet received your order #xxx-yyyyyyy-yyyyyy.
We’ll be happy to arrange another delivery for you however I was unable to reshedule delivery for January 05, 2014.
However, I've now submitted your request to the carrier and they’ll reschedule your delivery for January 06, 2014 between 7:00 and 21:00.
We’d advise that you're home for this scheduled delivery; if the carrier can’t complete this attempt, the parcel will be returned to us for a refund and you’ll need to place another order for your items.
To track your delivery at any time, please visit your Account (www.amazon.co.uk/youraccount).
If you need additional help with your delivery, please reply to this email and we’ll be happy to help.
I hope this helps. We hope to see you again soon. This morning, 5th Jan, 07:36: Hello,
We’re going to deliver your order, containing the item(s) listed below, today.
Conway, Gerry "Avengers Epic Collection: The Final Threat"
www.amazon.co.uk/dp/0785187901
If there’s nobody in when we arrive we’ll post through your letter box if possible, leave with an available neighbour or in your preferred safe-place, if you’ve previously provided us with those details.
If there’s anything we can help you with, please contact Customer Service, quoting your tracking ID Q20033011123: www.amazon.co.uk/contact-us , or visit our Help pages: www.amazon.co.uk/help.
Regards,
Customer Service Department
Amazon.co.uk
www.amazon.co.uk
Who do I believe? No sign of a delivery being attempted today! |
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Post by Fortmax2020 on Jan 5, 2014 17:24:48 GMT
Don't worry. They expect you to be in all day tomorrow in case they deliver it. If they can't it's your own fault for not making their service easy for them!
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Post by The Doctor on Jan 5, 2014 17:29:38 GMT
Time to call in the Amazon Drones!
-Ralph
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Post by Philip Ayres on Jan 6, 2014 13:10:19 GMT
The book was delivered this morning by a driver who knocked on the door and didn't require a signature.
As he walked off down the road I slid the package in and out of the letter box just to satisfy myself that it would go through.
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Post by Philip Ayres on Feb 1, 2014 11:27:48 GMT
Here's a new one on me:
Well they didn't try here as there's no card. And we were in from 11:30 yesterday
It's the In Hawksworth PDO bit that worries me. Hawksworth Rd is my sorting office in Swindon. They've tried to deliver it there and couldn't?
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Post by Philip Ayres on Feb 1, 2014 12:15:02 GMT
Ah. A ransom demand for said item has just dropped through the door
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Post by The Doctor on Feb 1, 2014 13:14:17 GMT
I am currently experiencing 'postie knocks at door and runs away' syndrome again.
-Ralph
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Post by The Doctor on Feb 3, 2014 17:27:20 GMT
Two items of my mail were delivered to another part of the street again. Luckily the person there decided to give them to me. FFS Royal Mail.
-Ralph
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